Environment -
Windows 7 Professional 64-bit, SEP 12.1.2 MP1 unmanaged client.
Intel i5 3570K 3.4 GHz processor, 16 gigs memory, 256 gig SSD hard drive less that 50% full.
Problem
Occasionally, a manual full scan will complete immediately and reports 0 files scanned. The AV system log reports "Symantec Endpoint Protection has failed to load the latest virus definitions".
The scan can be retried and eventually it will report more or less a "normal" number of files scanned. We've run the support tool and it reports that everthing is OK.
This appears only to occur on Win 7 64-bit clients. We've been wrestling with this problem since May. We've had it happen on more than one Win 7 64-bit client.
It's not feasible or reasonable to have to reinstall the SEP client every few weeks to correct the issue. We have an incident open with support but no answers so far.
Anyone else seeing this? Our gut feeling is that there is something in Win 7 that is conflicting with the SEP client, either random restore points being created when the manual scan tries to run or something like the "Computer Maintenance" task. Or, it could simply be a code defect in the SEP client.
Comments welcome, except uninstall/reinstall suggestions. Been there, done that.
Regards,
Wally