Back story: I've seen this issue one other time (12.1.2015.2015), but it happened to a power user (my boss) so I figured it was something he did to his machine and eventually it just stopped. Long story short I am now seeing an identical issue on my computer and we are doing a massive Windows 7 roll out and I really can't afford to spend time figure out what the situation is.
Current Situation: I am currently running 12.1.3001.165 (or whatever the latest is, I can't provide that information at this moment). For the last few days, my personal workstation goes bananas on the hard disk for about 30-45 minutes rendering the machine basically in operable. Things that are already open, for the most part, can be manipulated and moved around on the screen, but if you try to do anything in the applications most likely nothing will happen until after the machine's hard disk has stopped doing whatever it is its doing. I can't bring up task manager. I can't shut the computer down. I can't do anything productive. I just have to sit here and wait until the hard disk is done. Just to go through some quick answers:
- SEP is currently at version 12.1.3001.165
- The CPU is idle (read no activity)
- I have 8 gigs of RAM total only about 4 is ever in use
- There is no network activity.
- Disk queue length seems long (5+)
- If I leave resource monitor open and wait for the problem to occur, the high I/O offenders on the disk are System using c:\pagefile.sys, ccSvcHst.exe using c:\$LogFile, ccSvcHst.exe using c:\programdata\symantec\symantec endpoint protection\12.1.3001.165.105\data\iron\iron.db-journal, and System using c:\programdata\symantec\symantec endpoint protection\12.1.3001.165.105\data\IRON\iron.db
Anyone have any ideas?