SEPM v 11.0.6005.562
We have 2 SEPM servers and both have not updated 32-bit AV since 2013-09-30-002. There are approximately 4500 clients that use these as primary and secondary management servers. The installation has been in place and running "fine" for more than 2 years (I believe, I didn't install it).
By design, the 2 SEPMs check LiveUpdate every 4 hours for updates. Source Servers for LU for the site are (2) interal LiveUpdate servers. These servers are downloading from Symantec OK and then distributing OK (they are also the Distribution Centers). I can verify this by looking at the content on the servers. Also, if I set the LU policy on a group of SEPM clients to look to these internal LU servers, the clients will download newer definitions than what the SEPM has. (This is not a workable solution for us, though, as many of the clients are on slow links and spread across the US; we have GUPs defined for each physical location (about 1,000) so that each link only pulls the file once and then distributes to clients (~4 - 8) on the same subnet. Another thing I noticed, though, is that when I updated all the GUPs, the remaining clients were still not updating... that may be related or another issue altogether, i'm really not sure.
Some of the things I've tried (based mostly on recommendations from this forum) without success:
- Re-Install LiveUpdate on the Manager
- Delete and re-download LiveUpdate content on the Manager
- Repair the Manager
- Repair the Manage, Reconfigure DB
- Point the Manager to Symantec instead of internal LU servers
- Load JDB from Symantec ; On the primary SEPM, this seemed to process and built a new (current date) folder in {C60... with a FULL.ZIP file , but after a few minutes that new folder was deleted leaving 20130930002 as the 'newest'. It appears to have worked on the backup SEPM as the dashboard reports a newer version of defs and the content folder includes the corresponding numbered folder.