Howdy mates!
I am not sure if this had been answered in other thread/s but I had been googling for days now but to no avail.
My case is that my SEP 12.1.4 Virus & Spyware definition is not updating on fresh installed Windows 8.1 64Bit. When I update, it is saying that it has 2 available updates but 0 installed. Please find below the log.
Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Connected to LiveUpdate server successfully.
There are 11 update(s) to be downloaded.
Downloading catalog file (1 of 11) finished.
Downloading catalog file (2 of 11) finished.
Downloading catalog file (3 of 11) finished.
Downloading catalog file (4 of 11) finished.
Downloading catalog file (5 of 11) finished.
Downloading catalog file (6 of 11) finished.
Downloading catalog file (7 of 11) finished.
Downloading catalog file (8 of 11) finished.
Downloading catalog file (9 of 11) finished.
Downloading catalog file (10 of 11) finished.
Downloading catalog file (11 of 11) finished.
Update available for Virus and Spyware Definitions Win64.
Update available for Virus and Spyware Definitions Win64 (hub).
There are 1 update(s) to be downloaded.
Downloading update package (1 of 1) failed.
Encountered an error while downloading file 1402934882jtun_emt64sep12encful.m26.
0 update(s) have been downloaded.
Processing updates...
Encountered an error while processing an update for Virus and Spyware Definitions Win64 (hub).
Failed to install update for Virus and Spyware Definitions Win64.
Failed to install update for Virus and Spyware Definitions Win64 (hub).
Session summary: 2 update(s) available, 0 update(s) installed.
LiveUpdate session is complete.
But when I installed it using the same installer to Windows 7, I did not encounter any errors.
Please advice.
Your help would be much appreciated.