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| SymWISE Document ID | Product Info | TITLE |
| TECH170752 | Endpoint Protection 12.1 RU1 | Download the Symantec Help (SymHelp) diagnostic tool to detect Symantec product issues |
| TECH184988 | Endpoint Protection 11.0, 12.1 | Methods for uninstalling Symantec Endpoint Protection |
| TECH103088 | Endpoint Protection 11.0, 12.1 | Obtaining the latest version of Symantec Endpoint Protection or Symantec Network Access Control |
| TECH102607 | Endpoint Protection 11.0, 12.1 | How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file |
| TECH163829 | Endpoint Protection 11.0, 12.1 | Release Notes and System Requirements for all versions of Symantec Endpoint Protection and Symantec Network Access Control |
| TECH211821 | Endpoint Protection 12.1 RU4 | Upgrading or migrating to Symantec Endpoint Protection 12.1.4 (RU4)/12.1.4a (RU4a) |
| TECH91715 | Endpoint Protection 11.0, 12.1, 12.1 RU2 | Error: "Login to [computer] failed. Check the username and password and try again." |
| TECH105414 | Endpoint Protection 11.0, 12.1 | The Symantec Endpoint Protection Support Tool |
| TECH104447 | Endpoint Protection 11.0, 12.1 | Preventing a virus from using the AutoRun feature to spread itself |
| TECH211972 | Endpoint Protection 12.1 RU4 | New fixes and features in Symantec Endpoint Protection 12.1.4 |
| HOWTO59193 | Endpoint Protection 12.1 | How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually |
| TECH103489 | Endpoint Protection 11.0 RU6, 11.0 RU7, 12.1 RU2, 12.1 RU4 | Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility |
| TECH103176 | Endpoint Protection 11.0 | How to clear out corrupted definitions for a Symantec Endpoint Protection client manually |
| TECH163700 | Endpoint Protection 12.1, 12.1 RU1, 12.1 RU1 MP1, 12.1 RU2, 12.1 RU2 MP1, 12.1 RU3, 12.1 RU4, 12.1 RU4 MP1, 12.1 RU4a | Best practices for upgrading to the latest version of Symantec Endpoint Protection 12.1.x |
| TECH203533 | Endpoint Protection 12.1 | Run the Symantec Help diagnostic tool to collect and send data for a Symantec Support case |
| TECH96214 | Endpoint Protection 11.0, 12.1 | Disk Space Management procedures for the Symantec Endpoint Protection Manager |
| TECH216262 | Endpoint Protection 12.1 RU4 MP1 | New fixes and features in Symantec Endpoint Protection and Network Access Control 12.1.4.1 and 12.1.4.1a |
| HOWTO74877 | Endpoint Protection 11.0, 11.0 MR1 (11.0.1), 11.0 MR2 (11.0.2), 11.0 MR3 (11.0.3001), 11.0 MR4 (11.0.4), 11.0 MR4 MP1a, 11.0 MR4 MP2, 11.0 RU5, 11.0 RU6, 11.0 RU6 MP1, 11.0 RU6 MP3, 11.0 RU7, 11.0 RU7 MP1, 12.1, 12.1 RU1 | How to obtain the Cleanwipe utility |
| TECH166923 | Endpoint Protection 12.1 | Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content |
| TECH94910 | Endpoint Protection 11.0, 12.1 | About Endpoint Protection support for Windows 7 and Windows Server 2008 R2 |