Hello All,
We have been hosting a SEPM server for our clients for the last several years. We use NAT redirects, since the server is behind our datacenter firewall and the clients are not connected via VPN. Everything works great functionally. What I am having a problem with is client removal. We occasionally have a client who leaves our services. When that occurs, the SEP installations are uninstalled from the client machies as part of our offboarding process. Where this has become an issue is when there is a machine that is missed. We then no longer have access to the client PCs. The SEP client continues to check in to our SEPM and take a license. How can I stop this from the SEPM?
Keep in mind the following:
- I no longer have any remote access the the remote computers, other than the connection via the internet and NAT redirection that the client uses to connect to the SEPM at our datacenter
- I want to either convert it to unmanaged so it stops checking in to our SEPM or remotely uninstall it. I see nowhere that I can do either of those things through the SEPM.
Is there another Symantec Endpoint management tool that I could use to achieve this? We were initially considering blocking the IP address of the client, however some of them do not have static IPs.
Any help would be greatly appreciated.
Regards,
Jason