Using SymHelp to create or update a Symantec Support case

Symantec Help (SymHelp) now features the ability to create a new Symantec Support case or update an existing Symantec Support case with the data it has collected.  This simplifies the process for customers who have data to provide to a new or existing Support case by reducing the effort required to:

• Deliver the requested or anticipated data to Symantec Support
• Communicate with Support regarding the issue or case update

Cases created or updated via SymHelp will be recognized as such by the appropriate Symantec Support personnel without any further contact from the customer necessary in many cases.

To learn more about this feature visit:

How to create or update a support case with data using Symantec Help (SymHelp)

http://www.symantec.com/docs/TECH224613

Symantec Help (SymHelp) FAQ

http://www.symantec.com/docs/TECH203496