Servers Infected

I have many 2008 servers which have been infected by various trojans starting over the last couple days.  How these spread I have no idea.  I've opened a case with Symantec and they want me to submit the files and tie them to the case but I can't.  Each time I attempt to restore them out of quarantine Symantec immediately puts them back in quarantine when I try to zip them up.  They've said you can submit them directly to Symantec in the quarantine page, but this is an anonymous submission and isn't tied to the case.  This is a very time sensitive issue, I need to know what kind of trojans these are so I can better understand the severity of our infection.  Does anyone know any way of how to isolate these files and zip them so I can get them to Symantec for analysis?  I have other teams that can analyze these as well, I just need to find a way to get at them.