Two SEPM servers running as peers on the same network. Configured mostly for load balancing I have 2 so that if one dies we still have at least 1 for managing things and for clients to recieve updates, policies, etc.
They were at version 12.1.4. I downloaded the latest SEPM and SEP upgrades available, 12.1.5.xxxx last week and proceeded to upgrade as always.
I went to SEPM2 and stopped the SEPM management and web services.
I went to SEPM1 and performed the SEPM upgrade. It went not only well, but quickly.
I then stopped the services on SEPM1 and went to SEPM2 and preformed the ugprade. SEPM2 failed due to not enough disk space. It had a lot free, but apparently not enough. I cleared up a ton of space and restarted the upgrade. I don't know why two identical servers one was fine and the other was filled with little space left but it appeared as if the content area was messed up and SEPM2 wasn't keeping things cleaned up. There was several gig difference in the free space but the servers were exactly the same.
This time instead of being so bloody simple (SEPM1 was the easiest and fasted upgrade I've ever done!) SEPM2 was crazy, it said it would use the recovery information, etc. etc. and looked like the old SEPM upgrades used to. With 1 exception, I knew it was the new system due to the additional service/port it was listing. SEPM1 never said a thing about any recovery info file, and only asked about the new port for process launcher, it never referred to anything else at all, it just ran.
SEPM2 said it was doing the database stuff, which of course it found as already done, and proceeded to move forward quickly - but at the apache service upgrade it choked. It kept failing stating it was unable to upgrade the web management part.
I checked the log files, hidden away - and the failure said nothing about looking at log files to see WHY it failed, just "we failed, OK?" message.
The apache log over and over each time I tried, showed this:
2014-10-13 08:08:18.680 THREAD 1 SEVERE: ================== Server Environment ===================
2014-10-13 08:08:18.695 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2014-10-13 08:08:18.695 THREAD 1 SEVERE: os.version = 6.1
2014-10-13 08:08:18.695 THREAD 1 SEVERE: os.arch = x64
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.version = 1.7.0_55
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.vendor = Oracle Corporation
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.vm.version = 24.55-b03
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2014-10-13 08:08:18.695 THREAD 1 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-10-13 08:08:18.695 THREAD 1 SEVERE: java.user = null
2014-10-13 08:08:18.695 THREAD 1 SEVERE: user.language = en
2014-10-13 08:08:18.695 THREAD 1 SEVERE: user.country = US
2014-10-13 08:08:18.695 THREAD 1 SEVERE: scm.server.version = 12.1.5337.5000
2014-10-13 08:19:39.942 THREAD 33 WARNING: SemServiceManager> unInstallApacheService>> Uninstalling apache service...
2014-10-13 08:19:43.296 THREAD 33 WARNING: SemServiceManager> unInstallApacheService>> Uninstalling apache service done! Process return code = 0. Apache service account is deleted from 'log on as a service' option ? false
2014-10-13 08:19:43.296 THREAD 33 WARNING: SemServiceManager> installApacheService>> Installing Apache service, serverHome: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat, serviceName: semwebsrv
2014-10-13 08:19:43.296 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Installing Apache service... Current time = Mon Oct 13 08:19:43 CDT 2014
2014-10-13 08:19:45.512 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Apache Service installation failed. Process return code ['0' means success] = 1
2014-10-13 08:19:45.512 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Installing Apache service done! Process return code = 1, Current time = Mon Oct 13 08:19:45 CDT 2014
2014-10-13 08:19:46.526 THREAD 33 WARNING: SemServiceManager> installApacheService>> Installing Apache service failed. Installation process returned value ['0' means success]: 1 Retrying...
2014-10-13 08:19:46.526 THREAD 33 WARNING: SemServiceManager> unInstallApacheService>> Uninstalling apache service...
2014-10-13 08:19:50.020 THREAD 33 WARNING: SemServiceManager> unInstallApacheService>> Uninstalling apache service done! Process return code = 0. Apache service account is deleted from 'log on as a service' option ? false
2014-10-13 08:19:50.020 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Installing Apache service... Current time = Mon Oct 13 08:19:50 CDT 2014
2014-10-13 08:19:51.767 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Apache Service installation failed. Process return code ['0' means success] = 1
2014-10-13 08:19:51.767 THREAD 33 WARNING: SemServiceManager> installApacheServiceOnce>> Installing Apache service done! Process return code = 1, Current time = Mon Oct 13 08:19:51 CDT 2014
2014-10-13 08:19:52.782 THREAD 33 WARNING: SemServiceManager> installApacheService>> Installing Apache service failed. Installation process returned value ['0' means success]: 1 Retrying...
Can this be fixed or must I do a removal of the entire SEPM server and start all over again with all the security issues that go along with brand new SEPM servers? I do have SEPM1 working - I believe, need to check for sure, but saw no failure messages, but I'd rather not do a manual purge of SEPM2 and start from scratch if it can be avoided!
I don't know if this matters or not.......
2014-10-13 09:23:44.149 THREAD 13 SEVERE: ================== Server Environment ===================
2014-10-13 09:23:44.149 THREAD 13 SEVERE: os.name = Windows Server 2008 R2
2014-10-13 09:23:44.149 THREAD 13 SEVERE: os.version = 6.1
2014-10-13 09:23:44.149 THREAD 13 SEVERE: os.arch = x64
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.version = 1.7.0_55
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.vendor = Oracle Corporation
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.vm.name = Java HotSpot(TM) Client VM
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.vm.version = 24.55-b03
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2014-10-13 09:23:44.149 THREAD 13 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-10-13 09:23:44.149 THREAD 13 SEVERE: java.user = null
2014-10-13 09:23:44.149 THREAD 13 SEVERE: user.language = en
2014-10-13 09:23:44.149 THREAD 13 SEVERE: user.country = US
2014-10-13 09:23:44.149 THREAD 13 SEVERE: scm.server.version = 12.1.5337.5000