This isn't my first rodeo with this problem, I mosltly fixed them by just follow my own Troubleshooting document:
SEPM 12.2 RU2 On windows 2008
SEPClient 12.2 RU2 on windows 7
- Check if server is reachable from client: YES
- Check connection status: Connected
- What does secars says? Secar responded with OK.
- In SEPM de computer has a green dot? YES
- Is server updated? YES
- Update content from run command on computer. Didn't Solve the problem.
- Run Symhelp on server. No problem except then one we always have (diskspace 15/16gb i cleaned up to 20gb again, Not the newest version)
- Run Symhelp on client. No problems except that we aren't using the newest version
Because there isn't a connection issue to the server i skipped other network tests that weren't related to SEP.
We use Locations, but in this case it really doesn't matter big cause we use internal, and the policy says Internal only download from SEPM. I changed something not big in the policy. The client donwload the policy and the change was there. I used a fake virus. It detected it and i saw it in SEPM to. So i'm pretty sure they are talking to each other. I only have this problem:
Another strange part. If updateis isn't catchable from SEPM it schould download from liveupdate. But they aren't even doing that.
I checked the license and its fine we are still under the maximum allowed clients.
Any one have a suggestion? I have +-600 computers with this problem. (totaal of 2200+)