Hello,
I am attempting to update our network's SEPM server to the latest RU5 upgrade. I am running into an error that occurs right after the database rebuild completes during the upgrade process. This causes the installation to discontinue and the the SEPM service won't restart due to the service being deleted and not reinstalled during the upgrade. Here is the log file it displays for the error:
THREAD 26 SEVERE: Upgrading.doUpgrade java.lang.Exception: Failed to install semwebsrv service.
THREAD 26 WARNING; Upgrade> doUpgrade>>Upgrade process completed in (ms): 1531392
THREAD 26 INFO: AuditUtil>auditEvent>>The Upgrading is executed by windows user: <adminacct>
THREAD 22 INFO: MainFrame>> doInitFinalPanel> Upgrade.serviceInstallState = 0
THREAD 22 INFO: UpgradeFinalPanel>>saveStage>Launching log file
Not sure what caused this error. I've tried running the install twice with the same results. Since the upgrade failed, none of our clients are getting updated virus defs. Would anyone know what the issue is? Thank you!