MS Server 2008r2
SQL Server 2008r2
SEPM 11.0.73001294 (x2 managers)
40k+ clients
I've recently been experiencing clients changing automatically from computer mode to client mode. I've called tech support, and answers received don't make any sense...
Symantec support recommends updating to lastest version 12.1.5. Great idea, and in progress, but much easier said then done. Why is this always their default answer?
Support then recommends running script on server, saying it doesn't modify database. I don't believe this to be true as console is populated from database. I've asked what the script does, and aside from "Change clients from user mode to computer mode" they can't tell me more. Specifically what queries are run, what tables are modified, etc...
Finally support CAN'T explain why this is happening in the first place, and I can't get a clear answer that running script will prevent this from happening in the future. The only reason they were able to find was ...
"An admin creates an user in any SEPM Client Group that reflects a Username used by a SEP Client. On the next Heartbeat the Client is changed into usermode and moved to the group the user belongs to. Any other computers this user logs into will be affected in the same way. Any other users logging into a computer that is in Usermode will get a “usermode” profile created in the SEPM and will cause further machines to switch to usermode once they login to other Computers."
For this reason, I am hesitent in running the script, and BTW too many to change individually.
Does anyone know why this may be happening, aside from thier explanation, and what exactly script does?
Thanks