Hi we have an installation of SEP 12.1.5 which recently clients have stopped updating Virus and Spyware Protection, however Network Threat Protection and Proactive Threat Protecion both update fine.
The weird thing is this is happening across 2 seperate sites on different networks. We have 2 LUA's that download updates and 2 SEPM's which take the updates and the clients update themselves from the SEPM's. The last time the virus defs were updated was the 17th November.
Nothing has chagned in terms of the SEPM/SEP setup. The clients are still communicating with the SEPM's and are in their correct groups and all policies are as they should be.
I've even tried manually applying the virus defs update via http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep using the latest .jdb file and placing it in the SEPM's incomming folder. This gets processed successfully and disappears and even updates the dashboard homepage to say the Lastest on Manager: todays date.... yet the SEP Clients still wont update.
Any ideas as to how to resolve or other troubleshooting steps to take?
Thanks