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SYMEFA.SYS is causing blue screens

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ソリューションが必要です

Hello,

Recently, several of our systems are starting to experience BSODs. Overall, we are close to 10,000 SEP managed systems, all running 12.1.4013 and the number of systems with errors is small, when put in perspective. However, all of them exhibit the same problem (picture attached). Searching Google returns that this was an error in the past with some Norton products, but it was apparently resolved. A search of the Symantec forums does not really turn up any info that I could find to help me resolve the problem.

All of our systems have been on 12.1.4013 for quite a while now. We have started to migrate users from Office 2010 to Office 2013 - can that be related? The majority of our systems are 32 bit and the attached pic is from a 32 bit system. This has also happened on a handful of 64 bit systmes (SYMEFA64.SYS). Systems are all Win 7 Enterprise.

Otherwise, all the BSODs are somewhat random....

Thanks!!


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