srtsp error loading virus definitions ver 12.

Hi Pro,

Can you help me, I try all the way of Symatec. But it continues in ver 12.

Event Type: Error
Event Source: SRTSP
Event Category: None
Event ID: 4
Date:  12/10/2009
Time:  17:41:46
User:  N/A
Computer: MP-FTP
Description:
Error loading virus definitions.
Data:
0000: 00 00 00 00 01 00 54 00   ......T.
0008: 00 00 00 00 04 00 08 c0   .......À
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

Thanks.