Hello:
I am looking for the solution to fix the suspected data security breach for my home PC. Dell Fake caller obtained control of my PC after verifying all my private Dell information; customer ID and Invoice detail. The fake Dell agent showed me how to obtain CLSID through cmd and verified his dell Id by matching the same over the phone then took control of my PC for 5 minutes, he showed me task manager. Pointed to Csrss.exe files and googled it to show that they are malicious and then did netstat to show foreign IP addresses established control of my PC. I never see him copying anything on desktop and after 5 minutes when he asked $400 I disconnected him realizing this is fake call by hanging up the phone. Now Please help me which Norton tool should I run? I already ran Mcafee, MS malware, Malwarebytes and Norton Deep advanced scan tool. Please help as I called D-link for help to set wifi camera and they told me that my network is infected and all devices attached are infected or vulnerable. Then I called Bell my ISP who ran the check and said there is nothing malicious all clean from their end to my network. I am confused and need expert advise please.