Tried booting up my Symantec Endpoint Protection this morning, and received the following error:
Failed to Connect to the server.
Make sure the the server is running and your session has not timed out.
I've read through some of the previous articles, and attempte the majority of the items listed, I.E., restart services, reboot, etc.
Can anyone assist? I've posted the the catalina.out log, as well as the scm-server-0.log. Thanks guys.
2013-06-03 09:15:56.516 THREAD 1 SEVERE: ================== Server Environment ===================
2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.name = Windows 2003
2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.version = 5.2
2013-06-03 09:15:56.516 THREAD 1 SEVERE: os.arch = x86
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.version = 1.6.0_26
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.vm.version = 20.1-b02
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2013-06-03 09:15:56.516 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-06-03 09:15:56.516 THREAD 1 SEVERE: java.user = null
2013-06-03 09:15:56.516 THREAD 1 SEVERE: user.language = en
2013-06-03 09:15:56.516 THREAD 1 SEVERE: user.country = US
2013-06-03 09:15:56.516 THREAD 1 SEVERE: scm.server.version = 12.1.1000.157
2013-06-03 09:16:34.892 THREAD 1 SEVERE:
org.apache.tomcat.dbcp.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory ([Sybase][ODBC Driver][SQL Anywhere]Database server not found)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1549)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createDataSource(BasicDataSource.java:1388)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDataSourceDBConnection(DatabaseUtilities.java:522)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:419)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:404)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:394)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDBConnection(DatabaseUtilities.java:2588)
at com.sygate.scm.server.db.util.DatabaseUtilities.testConnection(DatabaseUtilities.java:2545)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:132)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Database server not found
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.makeODBCConnection(Native Method)
at ianywhere.ml.jdbcodbc.jdbc3.IDriver.connect(IDriver.java:769)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.validateConnectionFactory(BasicDataSource.java:1556)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.createPoolableConnectionFactory(BasicDataSource.java:1545)
... 35 more
2013-06-03 09:16:34.892 THREAD 1 SEVERE: in: com.sygate.scm.server.servlet.StartupServlet
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
2013-06-03 09:16:34.923 THREAD 1 SEVERE: DomainId: null
SiteId: null
ServerId: 1DA7B551C0A801A6015C39C3A6BFAD62
SystemEventId: 1281
EventDesc: Unexpected server error.
MessageId: 1
ErrorCode: 268500992
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:366)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:331)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
... 26 more
2013-06-03 09:16:37.095 THREAD 1 SEVERE: SEM: Connect to database failed
java.sql.SQLException: SEM: Connect to database failed
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:468)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:58)
at java.util.logging.Logger.log(Logger.java:481)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:335)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:331)
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:276)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Caused by: java.lang.NullPointerException
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:423)
... 32 more
----
Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading product data...
Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading user data...
Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Loading portal settings...
Jun 3, 2013 9:15:49 AM org.apache.catalina.core.ApplicationContext log
INFO: StartupServlet: [Main] Portal is initialized and running...
Jun 3, 2013 9:15:50 AM com.symantec.sepm.ajaxswing.filter.ConsoleFilter log
INFO: Mon Jun 03 09:15:50 PDT 2013: ConsoleFilter: Required available virtual memory for new Web UI instances = 250MB
Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.utils.Log ERROR: logLevelConf: null
Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
INFO: org.tuckey.web.filters.urlrewrite.UrlRewriteFilter INFO: loaded (conf ok)
Jun 3, 2013 9:15:50 AM org.apache.catalina.core.ApplicationContext log
INFO: AppRouter: init for com.creamtec.ajaxswing.AjaxSwingRouter@cbf9bd
[TraceMgr] Opening log file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat/logs\ajaxswing.log
Jun 3, 2013 9:15:51 AM org.apache.catalina.core.ApplicationContext log
INFO: Forced shutdown monitor initialized
Protecting dada/output/agent folder with ACLs ...
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
Inside startup service Init
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection
com.sygate.scm.server.util.ScmServerError: Failed to connect to database after tried 20 times, please start the database!
at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:133)
at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173)
at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:993)
at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4420)
at org.apache.catalina.core.StandardContext.start(StandardContext.java:4733)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1315)
at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1061)
at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1053)
at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
at org.apache.catalina.core.StandardService.start(StandardService.java:525)
at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
Could not connect to the database, wait for 1 second to retry... caller: getDataSourceDBConnection