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Web Servers (IIS) are experiencing high RAM. We possibly have an unknown memory leak

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ソリューションが必要です

 

Hi Team,

 

We in Energy Future holding are experiencing a memory leak issue. follwoing are the logs from the Dump.

 

13 Gb dump:

============

 

Managed, highest consumers:

 

0x000007ff00256988  366,908  300,144,240 System.Collections.Hashtable+bucket[]

0x000007ff000f96a8 4,592,087  315,011,440 System.Object[]

0x000007ff0026dc18   38,295  350,392,920 System.Byte[]

0x000007ff01234a70 25,087,194  802,790,208 Symantec.APM.I4DotNet.Collector.Structures.SingleLinkNode

0x00000000018530b0    4,374 1,462,181,928      Free

0x000007ff001e0d90 25,343,241 3,928,976,096 System.String

0x000007ff01265678 27,867,747 4,681,781,496 Symantec.APM.I4DotNet.Collector.Protocol.Event

Total 98,857,801 objects, Total size: 12,605,819,168

 

Choosing a random instance of Symantec's Collector.Protocol.Event class:

 

 

Structure of this Event object is as follows:

 

Name: Symantec.APM.I4DotNet.Collector.Protocol.Event

MethodTable: 000007ff01265678

EEClass: 000007ff0125b060

Size: 168(0xa8) bytes

              MT            Field           Offset                 Type VT             Attr            Value Name

000007ff0039b448  4000023       98       System.Boolean  1 instance                1 isSent

000007ff012316c8  4000024       80         System.Int32  1 instance                0 eventType

000007ff00254408  4000025       58         System.Int64  1 instance    1385485993061 timestamp

000007ff00254408  4000026       60         System.Int64  1 instance                0 duration

000007ff00254408  4000027       68         System.Int64  1 instance 635210827931816918 eventTicks

000007ff01231818  4000028       84         System.Int32  1 instance                2 invocationType

000007ff0026cfc0  4000029       88         System.Int32  1 instance            16380 threadId

000007ff001e0d90  400002a        8        System.String  0 instance        1c00815f0 className

000007ff001e0d90  400002b       10        System.String  0 instance        181809ed0 methodName

000007ff001e0d90  400002c       18        System.String  0 instance        1c004e9f0 wsUrl

000007ff001e0d90  400002d       20        System.String  0 instance        181809ed0 httpUri

000007ff001e0d90  400002e       28        System.String  0 instance        1818065a0 httpMethod

000007ff002570f0  400002f       70        System.Double  1 instance        41.855068 cpuTime

000007ff002570f0  4000030       78        System.Double  1 instance         0.000000 tmpWorkTime

000007ff001e0d90  4000031       30        System.String  0 instance        1c004e9f0 sql

000007ff0039b448  4000032       99       System.Boolean  1 instance                0 hasSql

000007ff001e0d90  4000033       38        System.String  0 instance        1c004e9f0 database

000007ff001e0d90  4000034       40        System.String  0 instance        1c004e9f0 connString

000007ff0026cfc0  4000035       8c         System.Int32  1 instance                0 queue

000007ff0026cfc0  4000036       90         System.Int32  1 instance           163800 uid

000007ff0026cfc0  4000037       94         System.Int32  1 instance         86415904 num

000007ff001e0d90  4000038       48        System.String  0 instance        181809f48 coloring

000007ff001e0d90  4000039       50        System.String  0 instance                0 destination

 

 

 

As can be seen, it has multiple strings and integers in it, which could/would explain why we have so many strings (and why number of strings grows).

 

 

These events appear to be related to some "tracker" (profiler??) that is Symantec's product:

 

    Image path: C:\Windows\assembly\GAC_64\Tracker_x64\9.5.0.0__e5c85dd2303a5f34\Tracker_x64.dll

    Image name: Tracker_x64.dll

    Using CLR debugging support for all symbols

    Has CLR image header, track-debug-data flag not set

    Timestamp:        Mon Apr 29 12:48:15 2013 (517EA44F)

    CheckSum:         00049227

    ImageSize:        00040000

    File version:     9.5.0.0

    Product version:  9.5.0.0

    File flags:       0 (Mask 3F)

    File OS:          4 Unknown Win32

    File type:        2.0 Dll

    File date:        00000000.00000000

    Translations:     0000.04b0

    CompanyName:      Precise Software Solutions, Inc. All Rights Reserved

    ProductName:      Precise Indepth for Microsoft .NET - version 9.5

    InternalName:     Tracker_x64.dll

    OriginalFilename: Tracker_x64.dll

    ProductVersion:   9.5.0.0

    FileVersion:      9.5.0.0

    FileDescription:  Indepth for Microsoft .NET Tracker

    LegalCopyright:   Copyright © 2009 Precise Software Solutions, Inc

    LegalTrademarks:  i3™, Indepth™

    Comments:         Activity Data Collection Probe

 

 

Request you to please look into this .

 

and suggest what need to be done.

 

 

Env. SEP 12.1 RU3 


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