Export Client Hangs Retreiving The Package

I have Windows 2003 running Symantec Endpoint Protection and whenever I try to export a client to install it sits at Retreiving The Package indefinetly.

I have tried the following:

1) Remove all old packages from SEPM.

• Log into SEPM
• Click in the Tab: Admin > Install Packages and select the old packages with right click and select the option delete;
• After you remove all the old packages, log off from SEPM.

2) Click on Start > Run and type the following command ''services.msc'' to open the services management:

• Stop the service ''Symantec Endpoint Protection Manager''; (Keep it open)

3) Open the following directory <drive:>Program Files\Symantec\Symantec Endpoint Protection Manager\Bin and execute ''upgrade.bat'';

• Once you executed  ''upgrade.bat'' start the service ''Symantec Endpoint Protection Manager'' and log on again into SEPM.

I cannot delete the packages since it says they are the newest and I have run the upgrade.bat with no success. Client versions are 12.1.671.4971