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how to clean OR remove Trojan.Gen&trojan.Gen2

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ソリューションが必要です

Hello ,

When users connect to the Internet to respond to quarantine on symantec manager number and the name of the virus infected computer
When you run a full scan of the client machine manually sometimes be cleaned Alvairs In most cases can not clean it, or delete it and always have the virus in the temporary files
How to tell the site that sends these viruses and how to shut down if possible
Is the survival of the virus in quarantine cause damage to the computer or network and what are the best way to avoid damage from the virus



and sorry for language.

 

i need advise ?????

 

thanks in advance


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